GFS-MESA enables service delivery organizations to dramatically enhance customer service, productivity, and revenue. This enterprise-level software solution supports multi-channel customer service, wireless connectivity, dispatching and ticket auto-generation.

GFS-MESA was designed to effectively and efficiently support all facets of our clients' field service delivery.

GFS-MESA will enable our clients to implement and deliver services to their customers in a rapid and efficient manner through automated task scheduling and process-driven notifications. Imagine managing and tracking the automated generation, approval, implementation, invoicing, and on-going support of client orders and services.

GFS-MESA will provide our clients' customers and vendors with the ability to update their own contact information, view their product and service history, and generate and monitor service tickets -- all without the need to contact a customer support representative.

Major components of GFS-MESA include information management, business process management, system integration, and reporting.

GFS-MESA is comprised of multiple integrated components, including: customers, sites, and contacts; vendors, contacts, service information, and service level agreements; scheduled services and orders; service branches, regions, and territories; technicians; group task management; routing (via our soon-to-be-released route optimization engine); and service and trouble tickets.